Legal
Privacy Policy
How we protect your personal data
Privacy
Your Privacy Matters
At Maharaja Boutique Hotel, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a reservation, or stay with us.
1. Information We Collect
We collect information you provide directly to us, including:
- • Name, email address, phone number, and postal address
- • Passport or ID information for booking and check-in
- • Payment information (processed securely by our payment providers)
- • Special requests and preferences for your stay
- • Feedback, reviews, and survey responses
- • Information you provide when contacting us via email, WhatsApp, or phone
2. How We Use Your Information
We use your information for the following purposes:
- • To process and confirm your reservations
- • To communicate with you about your booking
- • To provide personalized service during your stay
- • To send you special offers and newsletters (with your consent)
- • To improve our website and services
- • To comply with legal obligations
3. Cookies and Tracking
Our website uses cookies to enhance your experience. We use:
- • Essential cookies for website functionality
- • Analytics cookies to understand how visitors use our site
- • Marketing cookies to deliver relevant advertisements
- • Third-party cookies from our booking engine and payment providers
You can manage your cookie preferences through our cookie banner or your browser settings.
4. Data Sharing
We do not sell your personal information. We may share your data with:
- • Our booking engine provider (SimpleBooking) for reservation processing
- • Payment processors for secure transaction handling
- • Google Analytics for website performance analysis
- • Legal authorities when required by law
5. Data Security
We implement appropriate security measures to protect your personal data, including:
- • SSL encryption for all data transmission
- • Secure server infrastructure
- • Restricted access to personal data
- • Regular security audits and updates
6. Your Rights
Under GDPR and applicable data protection laws, you have the right to:
- • Access your personal data
- • Correct inaccurate information
- • Request deletion of your data
- • Restrict or object to processing
- • Data portability
- • Withdraw consent at any time
To exercise your rights, please contact us at info@maharajaboutiquehotel.com.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:
- • Reservation records: 7 years (for legal and tax purposes)
- • Marketing communications: Until you unsubscribe
- • Website analytics: 26 months
8. Third-Party Services
Our website uses third-party services that may collect data:
- • Google Analytics (website usage analytics)
- • Google Tag Manager (tag management)
- • SimpleBooking (reservation engine)
- • Meta Pixel (advertising analytics, if applicable)
These services have their own privacy policies and data handling practices.
9. Children's Privacy
As an adults-only resort, we do not knowingly collect data from children under 16. If we discover that we have inadvertently collected such data, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Maharaja Boutique Hotel
Uroa 3442, Zanzibar, Tanzania
Email: info@maharajaboutiquehotel.com
Phone: +255 650 623 546
Italy — VAT IT04071610754